Mulberry & Ash Ltd - Shipping and Returns Policy  

1. Shipping Policy

1.1 We aim to process and dispatch all orders within a reasonable time frame, typically within 3-5 working days of receiving the order.

1.2 Delivery times will vary based on your location and the nature of the products ordered. We will provide an estimated delivery date at the time of your order, but please note that this is not a guaranteed delivery date.

1.3 If we encounter any delays in processing your order, we will notify you promptly.

1.4 All orders are shipped via our selected courier service. Upon dispatch, you will receive a confirmation email with tracking information.

2. Delivery Charges

2.1 Shipping costs are calculated based on the weight and dimensions of the order, as well as the destination.

2.2 Delivery charges will be displayed during the checkout process and are added to the total amount payable by you for the goods.

3. Returns Policy

3.1 If you are not fully satisfied with your purchase, we will accept returns within 14 days of delivery.

3.2 To initiate a return, please contact our customer service team at info@mulberryash.com with your order number and the reason for the return.

3.3 All items must be returned in their original condition, unopened and unused, with all original packaging intact.

3.4 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the item meets all the conditions, a credit will automatically be applied to your original method of payment.

4. Exchanges

4.1 In the case of faulty or damaged items, we offer exchanges rather than a refund. If you wish to exchange a faulty or damaged item, please contact our customer service team at info@mulberryash.com within 7 days of receiving your order.

5. Refunds

5.1 Once your return has been received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

6. Cancellation

6.1 If you wish to cancel your order, please contact us as soon as possible. If your order has not been dispatched, we will cancel it and process a full refund. If your order has been dispatched, you will need to return the goods to us at your own cost following our returns process.

7. Contact Information

If you have any questions or concerns regarding our Shipping and Returns policy, you can contact us via email at info@mulberryash.com. We will endeavor to reply to all inquiries within 2 working days.